I can't help look at the receipt for a cup of joe I can make at home for 10 cents. My wife reminds me I'm paying for the experience. The Starbucks Experience.
Non-offensive music.
Cushy chairs.
Bubbling baristas.
I'm dropping my daughter off at camp, I've got 2 hours to kill. As much as I cringe over the receipt, it's the perfect place to go knock out some writing. The employees seem very happy. I mean, super happy. That's part of the Starbucks Experience. It came with my cup of medium roast joe with room for milk or cream.
The Starbuck Experience is heightened when a guy in line tells the guy behind him to go back to Jersey. They argue traffic. I try not to look. Sadly, it ends there. The Starbucks Experience does not include bare-knuckle fighting.
The baristas seem unperturbed by the near melee. Still super happy, I don't know how they do it. But then one barista asks another one - one with long pigtails - to throw a muffin or scone or chocolate-crammed cake funnel into a toaster.
Pig-tails says, "You want me to THROW it in, or PLACE it in?"
Barista number one says this. "Whatever."
I didn't think it was possible, but the Starbucks Experience just got better.
Tony great blog. I wrote a book entitled The Starbucks Experience in 2006 and am writing a new one this year. I wonder if a member of my staff or I could talk to you about this or other of your experiences in Starbucks. If so, send me an email at joseph@josephmichelli.com. I would love to quote you, if possible in the next book.
ReplyDeleteJoseph Michelli